Material Topics

The Sustainable Development report discloses the key performance indicators that stakeholders have said are important in our ongoing engagement with them. Material issues of high priority are discussed in detail in this report.

We have evaluated our business risks and opportunities by benchmarking ourselves against the United Nations Sustainable Development Goals (UN SDGs). We have also identified the UN SDGs relevant to our business that will guide us in developing long-term performance standards and targets.

The Group recognises the importance of listening to stakeholders. Engaging stakeholders is part of the process by which the Group formulates its business strategy and defines how and what should be reported. The Group identifies the priorities of stakeholder groups according to the impact our business has on them, as well as the influence they have on our business.

Stakeholders are engaged in a planned and systematic manner, including, but not limited to, on-going dialogue, face-to-face meetings, questionnaires and focus group discussions.

HAECO Materiality Survey

6Effluents and Waste




Management Approach and Initiatives

Protect our environment through de-carbonisation, water conservation, waste reduction, adoption of renewable energy.

Health and Safety

2Occupational Health and Safety

7Customer Health and Safety

Management Approach and Initiatives

Safeguard the health and safety of all our stakeholders as far as is reasonably practicable in all our operations.


3Labour/Management Relations




9Human Rights and Non-discrimination

10Diversity and Equal Opportunity

Management Approach and Initiatives

Strive to be the employer of choice by providing an environment in which all employees are treated fairly and with respect and where they can realise their full potential.

Business Partners

12Customer Privacy


18Procurement Practice

Management Approach and Initiatives

Promote sustainable material choices and actively seek to select and work with suppliers who exceed compliance with laws and regulations by setting standards that are expected of an industry leader.


20Local Communities

Management Approach and Initiatives

  • Promote good relationships with our communities.
  • Support causes addressing youth development, children, the underprivileged and the environment.


11Economic Performance

17Grievance Mechanism

19Indirect Economic Impacts

21Freedom of Association and Collective Bargaining